Refund Policy
Last updated: December 2024
Our Commitment
At Brand Jet Media, we stand behind our work. Our unique business model is designed to ensure you never pay for something that doesn't work for you.
Satisfaction Guarantee
Every automation project includes a review period after delivery. We work with you to ensure the automation meets your requirements and integrates smoothly with your existing workflows before finalizing the project.
Post-Payment Refunds
Refund requests after payment are evaluated on a case-by-case basis. We are committed to customer satisfaction and will work with you to resolve any issues. If the automation stops working as intended due to changes we control, we will either fix the issue or provide a proportional refund.
Exceptions
Refunds may not be available in cases where: the automation works as designed but your business needs have changed, third-party services integrated with the automation have changed their APIs or functionality, or you have requested modifications outside the original scope of work.
How to Request a Refund
To discuss a refund or if you have any concerns about your automation, please contact us at hello@brandjetmedia.com. We aim to respond to all inquiries within 24-48 business hours.